Certified Translation Service
NAATI-Certified Medical Interpreting and Healthcare Document Translation
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Medical Interpreting Is Not the Same as Being Bilingual
A bilingual family member at a specialist appointment will often soften difficult news, skip terms they don’t recognise, or fill gaps with their own understanding of the situation. These aren’t failures of intention — they’re predictable outcomes of asking someone without clinical training to interpret in a high-stakes setting. The patient may leave believing they understood the consultation. The clinician may believe consent was properly obtained. Neither may be correct.
NAATI-certified medical interpreters are trained to render what is said — accurately, completely, and without editorialising. That includes anatomical and pharmacological terminology, diagnostic phrasing, and the specific procedural language used in different clinical settings. It also includes knowing when to stop and ask a clinician to clarify a term before interpreting it, rather than approximating and moving on.
Clinical Interpreting: What We Cover
We provide interpreters for many types of health appointments. These include GP visits, specialist reviews, surgical consent talks, after-surgery briefings, mental health assessments, and allied health appointments. You can choose on-site interpreting or Video Remote Interpreting (VRI).
On-site: Available in Sydney and nearby areas. Please book in advance.
VRI (high-definition video): Best for telehealth visits, appointments in Melbourne, Brisbane, the Gold Coast, or Canberra, and urgent same-day requests.
Most Australian hospitals and telehealth platforms accept VRI. If you are not sure, please check with your clinic
Medical Document Translation
A discharge summary or pathology report that is accurately translated word-for-word but uses inconsistent drug names or loses the logical structure of the findings isn’t clinically usable. The treating GP or specialist needs to be able to read it and act on it without having to second-guess the terminology.
Our medical document workflow uses a glossary aligned with Australian clinical usage and TGA pharmaceutical naming conventions, with a dual-review step for all reports. Documents we regularly translate include:
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Diagnostic imaging reports (MRI, CT, ultrasound)
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Pathology and laboratory results
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Discharge summaries and specialist referral letters
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Vaccination and immunisation records
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Medication documentation
Each translated document includes the translator’s full name, NAATI credential number, and a signed declaration of accuracy — the format accepted by Australian hospitals, the Department of Home Affairs, Medicare, and state health departments.
NDIS and Other Administrative Contexts
We work with NDIS participants who need interpreting support for disability-related medical appointments and assessments, and with support coordinators managing translated documentation for plan reviews. We issue itemised invoices aligned with NDIS administrative requirements. Whether interpreting costs are claimable under a specific plan depends on individual conditions — confirm with your planner before booking.
We also handle translated documentation for Australian Immunisation Register submissions, visa medical assessments, workers compensation reports, and insurance medical evidence.
All work is handled under signed confidentiality agreements and complies with the Australian Privacy Act 1988 and the NAATI Code of Ethics. Documents are not retained beyond the completion of the assignment.
If you’re not sure whether your situation calls for on-site interpreting, VRI, or certified document translation, contact us first and we’ll advise based on your clinical setting and submission requirements.
